Myki Project

This project was conducted as part of my studies at General Assembly only – it was not completed for a real client.

Task

Observe and interview Myki kiosk users to determine problems. Define, prototype and test a solution.

Research discoveries

• People use cash to top up Myki passes to avoid wait times for card payment.
• People don’t use or know about purchasing a new Myki card at the kiosk.

Solution

A card-only, top-up only kiosk that includes a faster and more streamlined payment process.

UX processes used

• User observation and interviews
• Affinity mapping
• User flows
• Sketching
• Prototyping
• User testing